By Paul McDougall - InformationWeek - August 3, 2010
Following their training, the tech workers will be placed with outsourcing vendors in the region that provide offshore IT and business services to American companies looking to take advantage of the Asian subcontinent's low labor costs.
Under director Rajiv Shah, the United States Agency for International Development will partner with private outsourcers in Sri Lanka to teach workers there advanced IT skills like Enterprise Java (Java EE) programming, as well as skills in business process outsourcing and call center support. USAID will also help the trainees brush up on their English language proficiency...

Cheap labour. Nothing more, nothing less. If experience with the similar workers in India is anything to go by, this will do nothing but frustrate, infuriate and alienate customers.
USAID will also help the trainees brush up on their English language proficiency...
Understandable. One guy in India wanted me to give him a call the next day. His departing words were "I'll be awaiting your tinkle".